Privacy Policy

Capital Drone Services
ABN: 81 401 312 340
Effective Date: 14 July 2025

1. Overview

Capital Drone Services is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Business or property address (for service location purposes)

  • Project details and preferences

We do not collect sensitive information (e.g. racial or ethnic origin, health, biometric data) unless required and consented to explicitly.

3. How We Collect Information

We collect information directly from you when you:

  • Contact us through our website, email, or phone

  • Submit a service inquiry or request a quote

  • Engage us for drone services

We may also collect usage data from our website using cookies and analytics tools.

4. Use of Personal Information

We use your information to:

  • Respond to enquiries and provide quotes

  • Deliver drone services to your requested location

  • Communicate about bookings, changes, or follow-up needs

  • Issue invoices and process payments

  • Improve our services and website

5. Disclosure of Personal Information

We do not sell, rent, or trade your information. Your data may be shared with:

  • Trusted third-party service providers (e.g. cloud storage, email hosts) as necessary to operate our business

  • Regulatory authorities if legally required (e.g. CASA, law enforcement)

All third parties are expected to comply with Australian privacy standards.

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes:

  • Secure digital storage with access controls

  • Regular backups

  • Secure communication channels (e.g. HTTPS)

Information is retained only as long as needed for our business or legal obligations.

7. Access and Correction

You may request access to or correction of your personal information by contacting us. We will respond within a reasonable time, and act on your request where legally permissible.

8. Website and Cookies

Our website may use cookies and third-party tools (e.g. Google Analytics) to collect non-identifiable usage data. This helps us improve our site and understand how visitors engage with our content.

You can disable cookies via your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

10. Policy Updates

We may update this Privacy Policy as needed. Changes will be published on our website with the revised effective date.

11. Contact Us

For any privacy concerns, access requests, or complaints, contact:

Stephen Novak
Capital Drone Services
Email: canberra@capitaldroneservices.com
Phone: 0448 566 369